Thank you for shopping with Osezo. This Shipping & Delivery Policy explains the estimated delivery time, shipping process, and what to do if you need help with an order.
Delivery Time
Estimated delivery time is 1 to 2 weeks after your order is processed and shipped. Delivery times are estimates and may vary depending on product availability, supplier processing, carrier schedules, holidays, weather, or address issues.
Order Processing
After you place an order, we review the order details, payment status, product availability, and shipping address. You will receive order updates using the contact information provided at checkout.
Shipping Costs
Shipping options and costs, when applicable, are shown during checkout before you place your order. If free shipping is available for an order, it will be shown in the cart or checkout.
Shipping Address
Please make sure your shipping address is complete and accurate before submitting your order. Osezo is not responsible for delays caused by incorrect or incomplete addresses. If you notice an address mistake, contact us as quickly as possible.
Tracking
When tracking information is available, it may be sent by email or provided with your order update. Tracking may take time to update after a carrier receives the shipment.
Delays
Sometimes delivery may take longer than expected because of carrier delays, supplier processing times, severe weather, holidays, customs, or other events outside our control. If your order is delayed, contact us and we will help check the status where possible.
Damaged, Missing, or Incorrect Items
If your item arrives damaged, incomplete, or incorrect, contact us as soon as possible. Include your order number, a description of the issue, and photos of the item and packaging when relevant.
Contact
For shipping and delivery questions, contact Osezo customer service through our Contact Us page, by email at [email protected], or by phone at +1 505 378 0035.