Returns & Exchanges
Thank you for shopping with Osezo. This Returns & Exchanges Policy explains how returns, exchanges, and refunds work for orders placed at https://osezo.com.
Return window
You may request a return or exchange within 14 calendar days after your order is delivered.
Return eligibility
To be eligible for a return, the item must be unused, undamaged, in the same condition you received it, and in its original packaging when possible. You must provide your order number or proof of purchase.
Items may be refused or partially refunded if they are returned used, damaged, missing parts, or not in resellable condition because of handling beyond what is necessary to inspect the item.
Non-returnable items
Some items may not be eligible for return, including final-sale items, gift cards, personalized or custom-made products, items damaged after delivery, and items marked non-returnable on the product page.
How to start a return
Before sending anything back, contact us at [email protected] or through https://osezo.com/contact-us/. Include your order number, the item you want to return, and the reason for the return. We will reply with return instructions.
Return shipping
Unless the item arrived damaged, defective, or incorrect, customers are responsible for return shipping costs. Original shipping charges, if any, are non-refundable unless required by law or unless the return is due to our error.
Damaged, defective, or incorrect items
If your item arrives damaged, defective, or incorrect, contact us as soon as possible at [email protected]. Please include your order number and photos of the item and packaging so we can review the issue and help with a replacement, exchange, or refund where appropriate.
Refunds
After we receive and inspect your return, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method. Your bank, card issuer, PayPal, or payment provider may need additional time to post the refund.
Exchanges
Exchanges depend on product availability. If the requested replacement is unavailable, we may offer a refund or help you choose another item.
Cancellations
If you need to cancel an order, contact us quickly at [email protected]. We cannot guarantee cancellation once an order has entered processing or shipping.
Contact
Osezo
2986 Ivy St, Suite 34
San Diego, California 92104
United States
Email: [email protected]
Phone: +1 505 378 0035