At OSEZO, we aim to provide you with the best shipping options and customer service possible. We use a variety of shipping carriers to ensure your order is delivered to you safely and on time.
Order Processing
Orders are typically processed within 1-3 business days of purchase. Please note that orders are not shipped on weekends or holidays. If we are experiencing a high volume of orders, there may be a delay in processing your order. In such cases, we will notify you via email or phone.
Shipping Rates
Shipping rates vary depending on the shipping destination, weight, and dimensions of the package. Shipping rates will be displayed at checkout and are calculated based on the carrier rates.
Delivery Time
Delivery time varies depending on the shipping destination and carrier selected. Standard delivery may take 7-15 business days. Please note that these delivery times are estimates and may be subject to delays due to unforeseen circumstances.
Order Tracking
Once your order has been shipped, we will provide you with a tracking number via email. You can use this tracking number to track your order on the carrier’s website.
You can also check the status of your order using your tracking number at this link 17TRACK .
Customs and Import Taxes
OSEZO is not responsible for any customs and import taxes that may be incurred upon delivery of your order. These charges are the responsibility of the buyer and are not included in the item price or shipping charges. Please check with your country’s customs office to determine what these additional costs will be before placing your order.
Lost or Damaged Packages
OSEZO is responsible for any lost or damaged packages during transit. However, if your package is lost or damaged during transit, please contact us at [email protected] and we will do our best to assist you in resolving the issue.
Refunds, returns, and exchanges
We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don’t hesitate to contact us at [email protected].